Warranty

Welcome to Airsoft Armory's Warranty and Returns Page!

At Airsoft Armory, we are proud of the quality and reliability of our products. We stand behind them with a comprehensive warranty designed to ensure customer satisfaction. Below, you’ll find detailed information about our warranty coverage, returns process, and policies. Please take a moment to review the terms carefully to understand your rights and obligations.

Warranty Coverage

Our products come with a limited warranty that covers defects in materials and workmanship for a period of [insert warranty duration] from the date of purchase. This warranty applies exclusively to the original purchaser and is non-transferable.

The warranty does not cover:

• Damage caused by misuse, abuse, or improper storage.

• Cosmetic damage or wear.

• Accidents, natural disasters, or events beyond our control.

• Unauthorized modifications or alterations.

During the warranty period:

• We will repair or replace defective parts at no cost.

• If repairs are not feasible, the product will be replaced with a new item of equal or greater value.

Warranty Claims

To file a warranty claim:

1. Contact our customer service team at 651-529-2735 or email returns@airsoftarmory.com.

2. Provide proof of purchase and a detailed description of the issue.

3. Follow instructions for returning the product for repair or replacement, if the issue is deemed covered by the warranty.

Returns Policy

If you need to return or exchange an item, please note the following guidelines:

• Items can be returned within 30 days of purchase if unused and unopened.

• Airsoft guns must not be fired, as fired guns cannot be resold as new.

• A receipt is required for all returns.

Custom-built guns: Custom builds have a 2-week repair warranty for normal wear and tear. Note that all parts and labor for custom builds are charged upfront.

How to Process a Return:

1. Request a Return Authorization (RA) Number from customer service at 651-529-2735 or returns@airsoftarmory.com.

2. Include the RA# with your return for tracking purposes.

3. Items will be inspected by our returns department before processing.

Please note:

• Customers are responsible for shipping costs for returned items.

Warranty Exclusions

Warranty coverage and return eligibility will be voided under the following conditions:

• Disassembly, upgrades, repairs, or alterations performed without authorization.

• Removal of the federally mandated orange tip or safety markings.

• Use of BBs below 0.20g, which may cause jamming or damage.

• Tactical gear or apparel that is soiled or missing original tags.

• Opened maintenance parts or upgrades showing clear signs of use (e.g., opened gearboxes).

Manufacturer's Warranty

Some products include a manufacturer’s warranty:

• Warranty periods vary by manufacturer.

• Customers must register products with the manufacturer to activate coverage.

• Manufacturer warranty claims must be processed directly through the manufacturer.

Custom-built guns: All custom builds include a 2-week warranty through Airsoft Armory, with the above exclusions applying.

Governing Law

This warranty is governed by the laws of [insert governing jurisdiction]. Any disputes arising under this warranty will be resolved in the state or federal courts located in [insert jurisdiction].

Final Note

Thank you for choosing Airsoft Armory! We’re committed to ensuring your satisfaction and stand behind the quality of our products. If you have any questions or concerns, please contact us at 651-529-2735 or returns@airsoftarmory.com. We’re here to help!